Last Updated: 14 September 2020
This privacy policy (“Privacy Policy”) governs how we, Prodalim B.V. and any other member of the Prodalim group as applicable (together, “Prodalim”, “we”, “our” or “us”) use, collect and store Personal Data we collect or receive from or about you (“User”, or “you”) such as in the following use cases:
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions. For example, the legal basis in the table below is only relevant for GDPR-protected individuals.
Important note: Nothing in this Privacy Policy is intended to limit in any way your statutory right, including your rights to a remedy or means of enforcement.
This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
Data we collect |
Why is the data collected and for what purposes? |
Legal basis (GDPR only) |
Third parties with whom we share your data |
Period of storage |
Consequences of not providing the data |
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When you make use of, or interact with our Website |
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a. When you click on “For more information and order” |
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· Full name · Phone · Email address · Job title · Company name · Contact details · Business information · Any other data you decide to provide/supply |
· Provide further information on our services · Discuss a business opportunity |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. showing you certain products/services and features that you have shown an interest in).
Legitimate interest (e.g. send you further information on our services in a B2B context) |
3rd party platforms for the following purposes:
· Directnic (hosting services) · GoDaddy (hosting services) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot provide further information on our services
Cannot discuss a business opportunity |
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b. When you contact us (e.g. customer support, when you submit an inquiry, or leave us a message) |
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· Title · First name · Last name · Company · Email address · Address · City · State/Province · ZIP Code/Postal Code · Country · Any other data you decide to provide/supply |
· Process your request · Assist you with your inquiry |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).
Legitimate interest (e.g. respond to your inquiry) |
3rd party platforms for the following purposes:
· Directnic (hosting services) · GoDaddy (hosting services) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot process your request
Cannot assist you and respond to your inquiry |
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When you make use, or interact with our Portal |
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a. When you create an account and when you log in |
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· Full name · Phone number · Email address · User name · Password · Company · Title · Any other data you decide to provide/supply
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· To be able to create an account · To be able to log in · To be able to enjoy features available to registered users only
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Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
Legitimate interest (e.g. sign up to the service). |
3rd party platforms for the following purposes:
· B-Data (intermediator between the Portal users and Prodalim) · SAP (business management software (ERP))
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Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot create an account
Cannot log in
Cannot enjoy all the features |
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b. When you purchase or order a product and/or service |
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· Full name · Phone number · Email address · User name · Password · Company · Title · Any other data you decide to provide/supply |
· To process the order of the product/service · To perform/execute the purchase · To execute shipping · To inform you the status of your order · To send you info of the requested quotation |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
Legitimate interest (e.g. perform/execute the purchase).
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3rd party platforms for the following purposes:
· B-Data (intermediator between the Portal users and Prodalim) · SAP (business management software (ERP)) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot process the order of the product/service
Cannot perform /execute the purchase |
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When you contact us (e.g. customer support, when you submit an inquiry or request a quote, or leave us a message) |
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· Title · First name · Last name · Company · Email address · Address · City · State/Province · ZIP Code/Postal Code · Country · Any other data you decide to provide/supply |
· Process your request · Assist you with your inquiry or your request of a quote |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).
Legitimate interest (e.g. respond to your inquiry) |
3rd party platforms for the following purposes:
· Directnic (hosting services) · GoDaddy (hosting services) · Microsoft (email server, Europe) · B-Data (intermediator between the Portal users and Prodalim) · SAP (business management software (ERP))
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Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot process your request
Cannot assist you and respond to your inquiry or your request of a quote
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When you attend or participate in a marketing event and provide us with your Personal Data |
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● Full name ● Identification information (e.g. government-issued identification number and government-issued picture identification) ● Email address ● Job title ● Phone number ● Company name ● Number of employees ● Country ● Contact details ● Business information and Registration information, to the extent that includes Personal Data ● Any other data you decide to provide/supply |
· Establish a business connection or discussion · To allow you to register to, attend or participate in the marketing event · To provide you with the relevant access to the marketing event · To send you marketing event-related communications |
Depending on the context, legitimate interest (e.g. B2B marketing) or the data subject has given consent to the processing of his or her personal data for one or more specific purposes (e.g. receiving marketing communications) |
3rd party platforms for the following purposes:
· TripleC (hosting services, Israel) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot establish a business connection
Cannot allow you to register, attend or participate in the marketing event
Cannot provide you with the relevant access to the marketing event
Cannot send you marketing event-related communications |
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When you exchange business cards with us |
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· Full name · Email address · Company name · Any other data you decide to provide/supply |
· Establish a business connection · To send marketing communications. |
Depending on the context, legitimate interest (e.g. B2B marketing) or the data subject has given consent to the processing of his or her personal data for one or more specific purposes (e.g. receiving marketing communications) |
3rd party platforms for the following purposes:
· TripleC (hosting services, Israel) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. |
Cannot establish a business connection Cannot sent marketing communications |
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When you register to, attend or participate in an event hosted or organized by Prodalim, including, but not limited to, in-person events and online events and webinars |
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· Full name · Identification information (e.g. government-issued identification number and government-issued picture identification) · Email address · Job title · Phone number · Company name · Number of employees · Country · Contact details · Business information and Registration information, to the extent that includes Personal Data · Any other data you decide to provide/supply |
· To allow you to register to, attend or participate in the applicable event · To provide you with the relevant access to the applicable event · To send you event-related communications |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. provide customer support).
Legitimate interest (e.g. to allow you to register to, attend or participate in the applicable event) |
Certain 3rd party platforms for hosting services purposes. Each event might have different providers. For more information about the 3rd parties for each event, please contact us at [email protected]. |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. |
Cannot allow you to register to, attend or participate in the applicable event
Cannot provide you with the relevant access to the applicable event
Cannot send you event-related communications
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When we use the Personal Data of our customers |
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· First name · Last name · Title · Phone number · Email address · Contact details/emails · Company-related information · Service-related information
Please note, if applicable, certain data is also regulated by a Data Processing Agreement. |
· Contact our customers
· Provide our services and products
· Perform the relevant agreement
· Send contract-related communications, invoices, etc. |
Processing is necessary for the performance of a contract to which the data subject is a party.
Compliance with a legal obligation (e.g. tax laws, bookkeeping laws, etc.).
Legitimate interest (e.g. send you contract-related communications or B2B marketing communications, if any) |
3rd party platforms for the following purposes:
· TripleC (hosting services, Israel) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. |
Cannot communicate with you
Cannot provide the services or products
Cannot perform the agreement
Cannot send contract-related communications |
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When we use the Personal Data of our suppliers |
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· First name · Last name · Title · Phone number · Email address · Contact details/emails · Company-related information · Service-related information
Please note, if applicable, certain data is also regulated by a Data Processing Agreement |
· Contact our service providers
· Process the order of the services
· Perform/execute the agreement
· Send contract-related communications, invoices, etc. |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
Legitimate interest (e.g. perform the contract, send contract-related communications) |
3rd party platforms for the following purposes:
· TripleC (hosting services, Israel) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws |
Cannot communicate with you
Cannot process the order of the services
Cannot perform the agreement
Cannot send contract-related communications |
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When we process your job application |
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· Full name · Email address · CV · Cover letter · Phone number · Any other data you decide to provide/supply |
· Process your job application
· Assess the candidate
· Communicate with you |
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract (e.g. a contract of employment).
Legitimate interest (e.g. to assess a candidate) |
3rd party platforms for the following purposes:
· Directnic (hosting services) · GoDaddy (hosting services) · Microsoft (email server, Europe) |
Until we no longer need the information and proactively delete it or you send a valid deletion request. Please note that we may retain it for a longer or shorter period in accordance with data retention laws. |
Cannot process your job application
Cannot assess your suitability as a candidate
Cannot communicate with you |
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Finally, please note that some of the abovementioned Personal Data will be used for detecting, taking steps to prevent, and prosecution of fraud or other illegal activity, to identify and repair errors, to conduct audits, and for security purposes. Personal Data may also be used to comply with applicable laws, with investigations performed by the relevant authorities, law enforcement purposes, and/or to exercise or defend legal claims. In certain cases, we may or will anonymize or de-identify your Personal Data and further use it for internal and external purposes, including, without limitation, to improve the services and for research purposes. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about the use of our services. We may use Anonymous Information and/or disclose it to third parties without restrictions (for example, in order to improve our services and enhance your experience with them).
In addition to the recipients described in Section 1, we may share your information as follows:
The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):
You can exercise your rights by contacting us at [email protected]. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.
We do not offer our products or services for use by children. If you are under 18, you may not use the Website and the Portal, or provide any information to the Website and the Portal without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.
The Website and the Portal enables you to interact with or contain links to third party websites, mobile software applications and services that are not owned or controlled by us (each a “Third Party Service”). We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.
We make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyse trends, administer the Website and the Portal, track users’ movement around the Website and the Portal, and gather demographic information.
If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at [email protected].
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